Frequently Asked Questions (FAQs)
Welcome to the "Catch The Event" FAQ section! Here, you'll find answers to common questions about our platform, designed to help both event organizers and attendees.
1. General Questions
- Q1: What is "Catch The Event"?
- "Catch The Event" is an event ticketing platform that provides comprehensive tools for organizers to create, promote, and manage events, and for attendees to easily discover and purchase tickets. We primarily focus on supporting small to medium-sized independent events, community gatherings, workshops, and local shows, with a strong commitment to serving the Canadian market.
- Q2: What types of events can I find or create on "Catch The Event"?
- Our platform supports a broad spectrum of event types, including community gatherings, various workshops, local performances, and can facilitate multi-day events and specialized ticket bundles.
- Q3: Is "Catch The Event" available in different languages?
- Yes, we explicitly offer full support for both English (Canada - EN) and French (Canada - FR) locales to cater to our Canadian users.
2. For Organizers
- Q1: What are the costs associated with listing an event on "Catch The Event"?
- Listing events on "Catch The Event" is entirely free for organizers. There are no upfront charges for creating and publishing your event.
- Q2: How are the ticketing fees handled on the platform?
- All applicable fees, which include our Service Fee (2.5% of the ticket price + C$1.20 per ticket) and the Payment Processing Fee (2.4% of the total order), are transparently charged directly to the attendee. This ensures that organizers receive 100% of the ticket's face value.
- Q3: Can I utilize "Catch The Event" to collect donations for my event or cause? Are there fees for donations?
- Yes, organizers can facilitate donation collection through our platform. Notably, we levy no fees at all on donations processed via "Catch The Event".
- Q4: What payment methods are supported for attendees purchasing tickets through my event page?
- We support a variety of popular payment methods for attendee convenience, including major credit cards, debit cards, PayPal, and Cash App.
- Q5: When can I expect to receive payouts from my ticket sales?
- Funds from your ticket sales are generally deposited into your designated account immediately after the event concludes. The standard processing time for funds to be deposited is typically 3 business days, with an actual timeline of up to 7 business days for the funds to reflect in your bank account.
- Q6: Is it possible to receive an early payout before my event takes place?
- Yes, you may submit a request for an early payout by contacting us at info@catchtheevent.com. Such requests are evaluated individually. Please note that for approved early payouts, a 30% hold of the total payment will be retained to cover potential refunds or cancellations, and early payouts are not always guaranteed.
- Q7: Which currencies are supported for events listed on "Catch The Event"?
- We currently support transactions in both Canadian Dollars (CAD) and United States Dollars (USD).
- Q8: What tools are available for managing and promoting my event?
- Organizers gain access to a dedicated dashboard equipped with robust tools for event management and promotion, including:
- Real-time sales tracking to monitor your ticket sales performance.
- Access to attendee demographics and contact information.
- Comprehensive check-in reports.
- The ability to export all attendee data as CSV or Excel files for your records.
- Features to create and manage promo codes or discount options.
- Functionality to set up waitlists for sold-out events.
- Automated event reminders that can be configured for attendees.
- Q9: How do attendees check-in at my event?
- We provide a secure web-based check-in system that utilizes unique QR codes for each ticket. Each QR code is generated individually and never repeats for any events. Our backend system also incorporates fraud detection algorithms to prevent any fraudulent activity or the use of invalid tickets.
- Q10: Can I customize the appearance of my event page on "Catch The Event"?
- Yes, you have the flexibility to personalize your event page. You can add your own logo, upload a visually appealing banner image for your event, and include a detailed description to inform potential attendees.
- Q11: Can I set up multi-day events or recurring events on the platform?
- Yes, "Catch The Event" fully supports both multi-day passes or bundles and provides a dedicated option for creating recurring events. This allows you to easily manage and schedule events that take place multiple times (e.g., weekly classes, monthly meetings) without having to create each instance from scratch.
- Q12: What is the process for managing refund requests as an organizer?
- A dedicated refund workflow is integrated directly within your organizer dashboard, allowing for self-service management of refund requests. While this option is readily available, you can always reach out to our support team for guidance or assistance.
- Q13: Does "Catch The Event" support merchandise add-ons that attendees can purchase with tickets?
- No, currently our platform does not support the sale of merchandise add-ons that can be purchased alongside event tickets.
- Q14: Can organizers add their own custom fees on top of the standard "Catch The Event" fees?
- No, currently organizers cannot add their own custom fees beyond the standard "Catch The Event" Service Fees and Payment Processing Fees.
3. For Attendees
- Q1: How can I discover and find events on "Catch The Event"?
- You can easily find events by visiting our public-facing event listing portal at catchtheevent.com. Our website features robust search and filter functionalities, allowing you to discover events based on date, category, location, and language.
- Q2: Does "Catch The Event" offer personalized event recommendations?
- Yes, once you create an account with us, our platform can provide personalized event recommendations tailored to your interests and past activities.
- Q3: How will I receive my tickets after making a purchase?
- All purchased tickets are conveniently sent to attendees as e-tickets via email.
- Q4: Can I share events I find on "Catch The Event" on social media?
- Yes, you can easily share events with your friends and network through direct sharing options for Instagram, Facebook, and via a shareable URL link.
- Q5: Is the "Catch The Event" website accessible on mobile devices?
- Yes, our website is designed to be fully mobile UI friendly, ensuring a seamless and optimal browsing and ticket booking experience from any device, including mobile phones, tablets/iPads, laptops, and desktop computers.
- Q6: What is the refund policy if an event is cancelled or postponed?
- In the unfortunate event of a cancellation or significant postponement, refunds will be issued for the original ticket price. Please be aware that our standard service fees and payment processing fees are non-refundable in such cases.
- Q7: Am I able to transfer my ticket to another person or change the name on my ticket?
- Yes, organizers have the capability through their dashboard to facilitate ticket transfers or name changes for attendees. Please contact the event organizer directly for such requests.
- Q8: Can I get a refund if I simply change my mind and decide not to attend an event?
- The ability to obtain a refund for reasons other than an event cancellation or postponement (e.g., a change of personal plans) is determined solely by the event organizer's discretion. We recommend reviewing the specific event's refund policy, if provided by the organizer, or contacting the organizer directly for such requests. Our platform facilitates refunds initiated by the organizer in accordance with their established policies.
4. Fees, Payments & Refunds
- Q1: Are there any hidden fees when I purchase tickets on "Catch The Event"?
- No. "Catch The Event" strictly adheres to Canadian "all-in pricing" regulations. The total cost of the ticket, encompassing all applicable Service Fees and Payment Processing Fees, is transparently displayed upfront to you before you complete your purchase.
- Q2: What is "Catch The Event's" policy regarding refunds of fees?
- In the event of an event cancellation or delay, refunds will be issued for the ticket's face value. However, please note that the Service Fees (2.5% + C$1.20 per ticket) and Payment Processing Fees (2.4% of the total order) are strictly non-refundable under any circumstances.
5. Security & Privacy
- Q1: How secure is "Catch The Event" for purchasing tickets?
- We prioritize a "safe and secure ticket-buying experience" for all users. We ensure "100% Secure Event Payments" by processing all payouts and transactions through highly renowned and trusted payment gateways like Stripe and PayPal. Furthermore, our platform utilizes unique QR codes, robust fraud detection algorithms, data encryption for personal information, and a comprehensive payment security system.
- Q2: How is my personal information protected on "Catch The Event"?
- Your personal information is protected through advanced data encryption and various other security protocols that we have implemented. For a detailed understanding of how we collect, use, and safeguard your information, please refer to our comprehensive Privacy Policy.
- Q3: How does "Catch The Event" ensure tickets are authentic and prevent fraudulent activity?
- Each ticket generated by our system is assigned a unique QR code that never repeats. Our backend check-in module is equipped with sophisticated fraud detection algorithms designed to prevent any fraudulent activity or the use of counterfeit tickets, thereby ensuring "100% Real Tickets."
