Frequently Asked Questions
Find answers to common questions about event ticketing, booking, payment processing, and platform features. Can't find what you're looking for? Contact our support team.
🎫Booking & Tickets
How do I book event tickets on Catch The Event?
Booking tickets is simple! Browse our events, select your preferred date and time, choose the number of tickets you need, add any extras like parking or food vouchers, and complete your purchase with our secure payment system. You'll receive instant confirmation and mobile-friendly tickets.
Can I get refunds for event tickets?
Refund policies vary by event. Most events have a no-refund policy as stated in the terms and conditions. We recommend reviewing the specific event details before purchasing. For events that do allow refunds, you can request them through your account dashboard or by contacting our support team.
How do I access my tickets after purchase?
After completing your purchase, you'll receive a confirmation email with your tickets attached as PDF files. You can also access your tickets anytime through your account dashboard or mobile app. Tickets are also sent via SMS for mobile access.
Can I transfer my tickets to someone else?
Ticket transfer policies depend on the specific event. Some events allow transfers while others don't. Check the event terms and conditions for transfer policies. If transfers are allowed, you can do so through your account dashboard.
💳Payment & Security
How secure is the payment processing on Catch The Event?
We use industry-leading Stripe payment processing with bank-level security, SSL encryption, and PCI compliance. All transactions are secure and your payment information is protected with the highest security standards. We never store your full payment details on our servers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets including Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe.
Are there any hidden fees?
We believe in transparent pricing. All fees are clearly displayed before you complete your purchase. Our platform offers competitive fees compared to other ticketing platforms, and we often have lower fees than major competitors like Eventbrite.
Can I save my payment information for future purchases?
Yes, you can securely save your payment information for faster checkout on future purchases. Your payment details are encrypted and stored securely by our payment processor, not on our servers.
⚙️Platform Features
What makes Catch The Event different from Eventbrite?
Catch The Event is a premier Eventbrite alternative offering lower fees, better customer support, and specialized features for Canadian events. We provide comprehensive event management tools, secure payment processing, and dedicated support for event organizers. Our platform is designed specifically for the Canadian market.
Do you offer parking reservations?
Yes, we offer secure parking reservations for many events with convenient locations near the venue. Parking spots can be reserved during the ticket booking process for a seamless experience. Availability varies by event and venue.
Are food vouchers included with event tickets?
Many of our events include food vouchers that can be added during the booking process. Food vouchers provide a complete event experience and can be used at participating vendors within the event venue.
Can I create events on your platform?
Yes! We offer comprehensive event creation tools for organizers. You can create events, manage ticket sales, track attendance, and access detailed analytics. Contact our team to learn more about our event organizer features.
🔧Technical Support
What if I have technical issues with the website?
Our support team is here to help! You can contact us through our support email, live chat feature, or phone support during business hours. We typically respond within 24 hours and often much faster.
Is your platform mobile-friendly?
Absolutely! Our platform is fully responsive and optimized for mobile devices. You can browse events, purchase tickets, and access your account from any smartphone or tablet with full functionality.
Do you have a mobile app?
We're currently developing a dedicated mobile app for iOS and Android. In the meantime, our website is fully optimized for mobile browsers and provides an app-like experience on smartphones.
What browsers do you support?
We support all modern browsers including Chrome, Firefox, Safari, Edge, and mobile browsers. For the best experience, we recommend using the latest version of your preferred browser.
Still Have Questions?
Our support team is here to help! Get in touch with us for personalized assistance with your event ticketing needs.